Privacy Policy

Cafe Pampanga (“we,” “us,” or “our”) operates a coffee shop in San Fernando, Pampanga, Philippines, and this website. This Privacy Policy explains what information we collect through the site, how we use it, and the choices you have. By using this website, you agree to the practices described below.

Information We Collect

You can browse this website — including our menu, gallery, and events pages — without giving us any personal information. We only collect what you choose to share with us through the Contact form:

• Your name
• Email address
• Mobile number (Philippine format)
• Your message and, if provided, the type of inquiry (e.g. reservation, events, general)

What we don't collect: we don't require an account, we don't process online payments, and we don't use persistent advertising or tracking cookies on the public site. Our web host and infrastructure providers automatically log standard technical data (such as IP address and browser type) for security and performance purposes, in the same way most websites do.

How We Use Your Information

• To read, respond to, and follow up on your inquiry — by email or, where you've given us a mobile number, by SMS
• To keep an internal record of customer inquiries so our team can manage them
• To improve our service and understand common requests

We do not sell your personal information, and we do not use it for marketing without your consent.

Cookies

The public website does not set analytics or advertising cookies. Our staff login area uses a single strictly-necessary session cookie so authorized team members can securely manage the site — this cookie is not set for regular visitors. If our Contact page displays an embedded Google Map, Google may set its own cookies when that map loads; this is governed by Google's own privacy policy, not ours. If we add analytics tools in the future, we will update this policy before doing so.

Who We Share Information With

We use a small number of trusted service providers to run this website and respond to your inquiries. They only receive the information needed to perform their service for us:

• Resend — delivers our email notifications and replies
• Semaphore — delivers SMS replies to Philippine mobile numbers, when used
• Vercel — hosts the website and stores uploaded images
• Our database provider — securely stores inquiry and site content data
• Google Maps — powers the location map on our Contact page, if enabled

We do not otherwise share, rent, or sell your personal information to third parties.

Data Retention

We keep inquiry records for as long as reasonably needed to respond to you and for our internal business records, after which they are deleted or archived. Our team can also delete an inquiry from our system directly at any time.

International Transfers

Some of the providers listed above may process or store data outside the Philippines. Where that happens, we rely on providers that maintain appropriate safeguards for your information.

Your Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to be informed, to access, to correct, and to request deletion of your personal data held by us, as well as to object to certain processing and to file a complaint with the National Privacy Commission. If you are contacting us from another country, we will honor comparable requests to access, correct, or delete your information on a best-efforts basis. To exercise any of these rights, contact us using the details below.

Children's Privacy

This website is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security

We use reasonable technical and organizational measures — including restricted staff access and password hashing for admin accounts — to protect the information you share with us. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted means you accept the updated policy.

Contact Us

Questions about this Privacy Policy or your data? Reach us through our Contact page or the email address listed there.